No, you can also order as a guest. However, for a better overview of your orders and invoices, we recommend creating a customer account.

Completed orders cannot be changed afterwards. To cancel an order, you must email us within 24 hours: widerruf@heycoral.de

Please note that if you pay via KLARNA INVOICE, your payment may initially be reviewed by KLARNA and eventually rejected. This can occur for various reasons, over which we have no control. If one of these payment methods is rejected, you will receive an automatic cancellation email after a few hours. In this case, we ask you to re-order and select a different payment method. If you used a voucher that has now expired, you can of course contact our customer service, and we will reactivate it for you.

Your order confirmation will be automatically emailed to you within 24 hours. Also check your spam folder. Please contact our customer service if you have not received your order confirmation within this period: service@heycoral.de

Please make sure to check all the information during the ordering process before you send it off. Unfortunately, we are unable to apply the discount retrospectively.

This of course depends on which country you are ordering from. Within Germany the delivery time is 3-5 working days.
Europe-wide it can currently take up to 14 working days.

If there are any delays, you will be notified by us.

We ship your order climate-neutrally with DHL's GoGreen service.

You can find the shipping costs within Germany and other countries under: Delivery & Shipping Costs

When your order is shipped, you will automatically receive a tracking number via email. This will be sent together with your proof of purchase.

If you have not received this email, please contact our customer service.

Deliveries to non-EU countries incur additional duties, taxes and fees. You can find more information about customs duties, for example, at https://ec.europa.eu/taxation_customs/index_en and information specifically for Switzerland at http://xtares.admin.ch/tares .

Don't panic, we'll find a solution!

Feel free to contact us by e-mail “service@heycoral.de”, but please check in advance whether your package might have been handed in at a branch or a neighbor. Sometimes there can also be delays in delivery. So please give your order some time to reach you.

We accept the following payment methods:

Apple Pay

Google Pay

Purchase on account (via Klarna)

credit card

PayPal

Shop Pay

Instant bank transfer

In every shop you will receive a receipt after a purchase. So also with us. After successful payment, this only serves as legal proof of your purchase.

It's a pity, but if for any reason you are not satisfied with your order, you are of course welcome to return the products to us within 14 days of receipt of the order.

You can find more information about this on the Returns page.

Since we're still a small startup, we're unfortunately unable to offer free returns. You'll be responsible for the return shipping costs yourself.

Please contact our customer service at the email "service@heycoral.de" if the item is faulty or has a defect and attach a photo of the item to your email.

We currently do not offer telephone customer support. Even if you came across one of our telephone numbers during your search, we would like to ask you to send your inquiries exclusively by e-mail to "service@heycoral.de". This is the only way we can guarantee a smooth process. Our customer service will answer you within 24 hours on weekdays.

The core of our jewelry consists either of the purest 925 sterling silver or 316L stainless steel (also called surgical steel). Our gold-plated pieces of jewelry are also provided with a high-quality 18 carat multiple gold plating and sealed with a special e-coating process. This "protective layer" makes our jewelry more resistant to external influences.

It all depends on the material used: Our gold-plated stainless steel jewelry is safe to wear in water. If you're using salt or chlorinated water, the jewelry should be cleaned with clean water afterward. 925 sterling silver jewelry, on the other hand, should always be removed beforehand, as the material is significantly more delicate. We generally recommend removing jewelry when showering, swimming, or exercising to ensure you can enjoy your jewelry for a long time.

Store your jewelry in a dry and dark place. Avoid contact with moisture: water, disinfectants, humidity, lotions, hair sprays, perfumes, etc. (the pH of the skin can affect the oxidation of the jewelry).

For precise measurements, we've created a graphic that you can download and print HERE . You can find all further instructions on the graphic.