FAQ
WHAT MATERIALS DO YOU USE FOR YOUR JEWELRY?
Our jewelry is made of either the purest 925 sterling silver or 316L stainless steel. Our gold-plated pieces are also coated with a high-quality 18-karat gold plating and sealed with a special e-coating process. This "protective layer" makes our jewelry more resistant to external influences.
IS YOUR JEWELERY WATERPROOF?
It all depends on the material used: Our gold-plated stainless steel jewelry is safe to wear in water. If you're using salt or chlorinated water, the jewelry should be cleaned with clean water afterward. 925 sterling silver jewelry, on the other hand, should always be removed beforehand, as the material is significantly more delicate. We generally recommend removing jewelry when showering, swimming, or exercising to ensure you can enjoy your jewelry for a long time.
HOW DO I PROPERLY CARE FOR MY HEY CORAL JEWELERY?
Store your jewelry in a dry and dark place. Avoid contact with moisture: water, disinfectants, humidity, lotions, hair sprays, perfumes, etc. (the pH of the skin can affect the oxidation of the jewelry).
HOW DO I FIND MY RIGHT RING SIZE?
For precise measurements, we've created a graphic that you can download and print HERE . You can find all further instructions on the graphic.
PACKAGING

Our jewelry boxes
At Hey Coral, we pride ourselves on offering eco-friendly packaging solutions that not only protect your jewelry during shipping but also serve as a stylish and practical storage solution.
Our reusable jewelry boxes made from FSC®-certified raw materials not only help protect the environment but also ensure that you can enjoy your jewelry for a long time.

GIVE IT BACK Service
Environmental protection is important to us and many of our customers. For this reason, we offer a unique service that allows you to return any jewelry boxes you no longer need to us.
If you order five or more boxes, you can use our return service to conveniently return the boxes to us free of charge. You can find more information on this page.

Packaging material
To protect against transport damage, we use special packaging materials such as filling paper, cardboard boxes or bubble wrap to ensure that your order arrives undamaged.
To minimize our environmental impact, we recycle and reuse the packaging and filling materials we receive. This helps ensure that as little waste as possible is generated.
DELIVERY & SHIPPING
shipping time
We usually ship your order within 1-2 business days via DHL. Please note that we are not responsible for delivery delays on DHL's part.
shipment tracking
As soon as your order has been dispatched, you will automatically receive an e-mail with your consignment number. Feel free to contact our customer service if you have not received an email within 48 hours.
Questions?
If you have any questions about your order, please contact our customer service . We usually reply within 24 hours.
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